Every cruise departs from Gate 5 at the Haifa Port – address: 65 Ha’atzmaut Street, Haifa
Train station: Haifa Center Hashmona adjacent to the terminal (about 100 meters). Schedules and additional information is available on the Israel Railways website.
Bus station (Metronit): line 1 or 2 from the Hamifratz Central Bus Station or Hof Hacarmel Central Bus Station
You must arrive at Haifa Port at least 3 hours before departure. Late arrivals are liable to miss embarkation. A passenger who misses the departure and is not allowed to embark will be charged the full cruise price.
There are several parking lots for pay near the Haifa Port. If you wish to arrive by car, please contact the parking lots to obtain up-to-date information.
There is no luggage weight limit.
For security reasons, it is prohibited to bring liquids on to the ship, except for hygiene products, such as soap, shampoo, and perfume in their original packaging.
Solid foods may be brought on board the ship.
Food, food products, and the kitchens on the Crown Iris are kosher, under the supervision of Rabbi Yitzhak Dayan, the Chief Rabbi of the Geneva Jewish community.
Online payment may only be made by one credit card. If you wish to use multiple credit cards to pay, you must make the reservation via the call center at *8288. Please note that telephone reservations do not include the online discount.
It is possible to make a reservation online and input the details of the old passport; however the expiration date you enter must be after the transaction date. You will have to subsequently update the passport information in your account
Important! Every passenger is required to have a valid passport. A passenger who arrives to the cruise with an invalid passport will not be allowed to embark, and will be charged the full price of the cruise.
Holders of a valid Israeli passport do not need a visa.
People with a foreign passport or laissez passer must verify whether they need a visa. A passenger who arrives at the cruise without a visa to the destination country will not be allowed to embark and will be charged the full price of the cruise, nor will he be eligible for any compensation or refund. Mano Maritime does not arrange visas.
Further information about visas is available at the embassies of the destination countries.
We recommend that every passenger obtain overseas travel insurance to cover cancellation of the trip, physical injury, and damage to luggage.
A pregnant woman must obtain overseas travel insurance. A pregnant woman who arrives to the cruise without such insurance will not be allowed to board, and will be charged the full cruise price. We recommend consulting with doctor regarding your travel during the pregnancy period.
Passengers younger than 18 years may sail on a cruise if accompanied by an adult (over the age of 18) and with parental approval.
Tips are not included in the cruise price, and are at the discretion of the passenger. The usual practice on cruises is to tip the hotel staff who serve you with dedication 2€ per person per day of the cruise.
There is no money exchange on the ship. It is recommended to take on the cruise the currency of the destination country.
There is a general practitioner (GP) on board during the cruise (the service is for payment).
Sometimes, in extraordinary circumstances, for reasons beyond the control of Mano Maritime, inter alia because of force majeure, the company is compelled to change the course of the cruise, the ports of call, and the length of stay at the ports during the cruise.
Changing the date of a cruise incurs a cancellation fee, pursuant to the cancellation policy of Mano Maritime Ltd., and subject to the Consumer Protection Law.
Cabins are approximately 10-13 sq.m. in size and suites are 13-37 sq.m. in size.
A cabin with a window strengthens the cruise experience by allowing the passenger to enjoy the sea view, even while in his cabin.
Important! The window cannot be opened. All the cabins on the ship have air conditioning.
If you wish a particular cabin location (in the aft/center/bow of the ship, depending on the selected category), please choose this service when making the reservation. Reserving a cabin location incurs a fee of €5 per night per cabin.
We will make every effort and ensure that complete infant equipment is present in specific Deluxe rooms and in the Presidential Suite, in order to offer you a perfect and relaxed cruise experience. The Infant Package includes equipment and accessories (crib, baby bath, towels and shampoo, a special infant menu, and more…) Moreover, you can enjoy the first class service – an expedited queue. (Presidential Suite only).
Sailing with an infant is only permitted on the conditions of the cabins which we offer.
Important! Infant is defined as a passenger in a cabin who is not more than 2 years of age at the date of departure, and the price for an infant is as for an ordinary passenger.
Cruise canceling and cancellation fees:
In every other case: