Cancellation Terms, Regulations, and General Notes

Terms and General Notes – 2025–2026 Sailing Season

The provisions in these general notes are written, for convenience, in the masculine singular form; however, they refer equally to male and female, singular and plural.

Mano Maritime Ltd., Company No. 511887697

The price includes:

• Cruise accommodation in a cabin with toilet and shower.
• Full board on board the ship.
• Entertainment and evening shows.
• Israeli guidance staff.
• The company reserves the right to change prices from time to time. The transaction price will not change after payment of a deposit or full payment. It is recommended to book and purchase tickets as early as possible.
• Discounts and promotions cannot be combined.

Supplements:

1. A gratuity/tip is not included in the cruise price and is at the discretion of the passenger. As customary on cruise ships worldwide, it is customary, though not mandatory, to give a gratuity to the hotel staff serving you at the highest level, in the amount of €5 per person per sailing day.
2. A visit to the clinic, ordering a doctor to the cabin, and receiving medication are subject to payment.
3. The price list does not include shore excursions. Shore excursions are recommended for purchase by vacationers but are not mandatory.
4. Some shore excursions can be purchased on board the ship only.
5. Booking shore excursions via the website or telephone sales center is possible only up to 2 business days before the cruise departure. After that, shore excursions may be purchased during the cruise only, without the advance-booking discount. The above applies to all services available for advance purchase.
6. Shore excursion bookings may be canceled without cancellation fees up to 48 hours before the cruise departure.
7. A cancellation received by 8:00 PM on the evening prior to the excursion departure will be charged 50% cancellation fees.
8. Cancellations received after 8:00 PM and/or failure to appear on the morning of the excursion will be charged full cancellation fees, and no refund will be given.
9. There is no commitment to provide tours in any language other than Hebrew.
10. A purchased shore excursion may be canceled due to a low number of registrants or operational reasons of the local tour supplier at the destination port. In such cases, the customer will be refunded the amount paid for the excursion, and nothing beyond that.
11. Occasionally, in exceptional cases and for reasons beyond the control of Mano Maritime Ltd., it may be necessary to change the route of shore excursions. In such cases, depending on the circumstances, the company will change the shore excursion, and if the cost of the excursion decreases, Mano will refund the difference to the purchasers.
12. Internet packages may be purchased on board the ship at varying prices. The ship’s internet package is satellite internet provided by an external company; therefore, reception disruptions may occur. Browsing speed is not fixed and depends on various external factors, such as availability and coverage, radars, warships, satellite location, and/or various malfunctions. The company shall bear no responsibility for any direct or indirect damage caused as a result of browsing speed.

Cabins

13. Mano Maritime Ltd. does not undertake to reserve any specific cabin, provided that the cabin received by the customer is in the same cabin category for which the customer paid. Guaranteeing adjacent cabins or a specific location on the ship will be possible subject to cabin availability and at the location-reservation price list rate.
14. During the 2025–2026 sailing season, cabin check-in will begin at 1:00 PM.

Triple and Quadruple Cabins:

15. Beds for the third and fourth passengers in the cabin are upper beds, except in suites.
16. Selling a cruise to infants under the age of two will be possible only in some deluxe cabins and suites, subject to cabin availability and the ship’s general allocation of passengers and/or infants.
17. In most cabins on the ship, a double bed consists of two beds joined together.
18. All cabins have a step approximately 22 cm high at the entrance to the toilet and shower, except in cabins adapted for disabled passengers.

Cabins with a Window:

19. On decks 7, 8, and 9, there are several cabins with a partial or obstructed view. The prices of these cabins have been reduced accordingly at the discretion of Mano Maritime Ltd., and once such a cabin has been booked, no claims regarding the cabin’s pricing will be accepted.
20. Cabins in which most of the window is unobstructed will be considered cabins with a full view.

Cabins for a Single Passenger:

21. Single occupancy cabin: A single passenger in a double cabin will pay for two cruise tickets.
22. A passenger with a roommate, subject to finding a roommate: On most cruises, purchasing a cruise ticket with a roommate will not be possible.

Schedules and Boarding the Ship:

23. Due to security checks and border control procedures, passengers must arrive at the port according to the information provided at the time of booking and as stated on the cruise ticket.
24. The port and boarding time in Israel will be determined according to what is stated on the cruise ticket.
25. The cruise schedules at Israeli ports and destination ports are fixed and known in advance to all passengers.
26. At the ports of Mykonos, Samos, Nafplio, Kos, Karpathos, and Kotor, passengers may disembark from the ship to the port pier by service boats/tenders.
27. At the ports of Santorini, Nafplio, Kos, Karpathos, and Patmos, passenger disembarkation to the pier and boarding back to the ship will be carried out by service boats/tenders only. The tender disembarkation process may take a long time, and for this reason, disembarkation to tenders is carried out in stages, according to deck numbers, from the upper decks to the lower decks.
28. At ports where disembarkation ashore is carried out by service boats, passengers with disabilities may be prevented from disembarking, especially when the service boat is not suitable for wheelchairs or mobility scooters.
29. Passengers with disabilities are required to notify the company representative in advance of the nature of their disability, so that it can be checked whether they will be able to disembark at the ports mentioned above.
30. All travel agents and passengers are required to inform Mano Maritime Ltd. of any physical or other limitations of the passenger, if any, before making the booking.
31. For passenger comfort and to maintain order during disembarkation at the various ports, including Haifa Port, passengers may be required to disembark within organized time windows according to cabin category.
32. Occasionally, the authorities of a certain port may allocate the ship a berth that is relatively far from the port exit gate. In such cases, passengers may need to walk to the gate or, alternatively, purchase a shuttle service on board the ship.
33. The ship will not wait for late passengers. Such lateness is the sole responsibility of the passenger. The determining time in the schedules is the local time at the destination.
34. Passengers who do not return to the ship on time at one of the destinations set during the cruise, and as a result cause a delay in the ship’s departure, disruption of the planned schedule, change in sailing speed, or fuel consumption beyond the planned amount, will be charged for the expenses incurred by the company as a result of their actions. The charge will include, among other things:

1. Handling fees with the local authorities, including approvals and procedures related to the delay.
2. Expenses for the continued stay of the ship, including additional costs for crew, equipment, and ship operation.
3. Any other expense related to the incident, including fines, fees, or any demand by local authorities or third parties.
4. Mano Maritime reserves the right to collect these charges using the payment method provided at the time of booking.
5. Passengers acknowledge that they must adhere to the return times given to them, and full responsibility for this rests with them.

35. Mano Maritime Ltd. is not responsible for loss or damage caused to luggage. Luggage transfer is a service procedure but is not mandatory. Passengers who wish to have their luggage transported do so at their sole responsibility.
36. Due to safety and security instructions, it is forbidden to bring liquids and beverages on board the ship, such as soft drinks and alcoholic drinks of any kind. Such items will be confiscated and discarded.
37. Occasionally, in exceptional cases during the cruise and for reasons beyond the control of Mano Maritime Ltd., including force majeure, the company may be forced during the cruise to change the cruise routes and/or the ports visited by the ship and/or the duration of the stay at ports planned in advance. The company will notify passengers once it becomes aware of the change.
38. It is the passenger’s responsibility to ensure before the cruise that their passport is valid and that no order prohibiting departure from the country has been issued against them.
39. Holders of foreign passports or travel documents are responsible for checking whether entry visas are required for the destination countries.
40. A passenger who does not meet the above conditions will not be allowed to sail and will not be entitled to any refund.

Cancellation of Bookings and Cancellation Fees:

41. Cancellation fees will be charged in accordance with the provisions of the Consumer Protection Law, 5741–1981, and the Consumer Protection Regulations (Cancellation of Transaction), 5771–2010.
42. In any case of booking cancellation, the customer will be charged cancellation fees according to the date on which the cancellation instruction is received at the company’s offices and in relation to the purchase date.
43. The cancellation date will be calculated according to the date on which the cancellation is received by Mano Maritime Ltd. offices, whether by fax, mail, telephone, or email.
44. If the booking is canceled within 14 calendar days from the date of the transaction or from the date of sending the disclosure document by Mano Maritime Ltd., whichever is later, provided that at least 7 days that are not rest days remain before the cruise date, the cancellation fees will be NIS 100 or 5% per passenger, whichever is lower.
45. In a remote sale transaction for a person with disabilities, a senior citizen, or a new immigrant, cancellation of the booking within four months from the transaction date is possible, provided that the transaction included a conversation between the business and the consumer, including a conversation by electronic communication, and subject to compliance with legal requirements and receipt of supporting documentation. In such a case, the company will charge cancellation fees of NIS 100 or 5% per passenger, whichever is lower.
46. In any other case:

1. Cancellation more than 30 business days before the cruise date: 25% of the package price.
2. Cancellation between 19 and 30 business days before the cruise date: 35% of the package price.
3. Cancellation between 8 and 18 business days before the cruise date: 50% of the package price.
4. Cancellation during the 7 business days before the cruise date: 100% cancellation fees.

47. Additional cases:

1. In the event of a change of cruise date by the passengers, the cancellation fees specified above will apply.
2. In the event of a passenger name change:
3. A name change will be possible in an existing booking, provided that at least one of the original names remains unchanged. A request in which no original name remains will be considered a cancellation of the booking and a new transaction; such cancellation will be subject to the company’s cancellation fees.
4. Name change fee: €85 per passenger for each change, non-refundable.
5. For the avoidance of doubt, the Consumer Protection Law, 5741–1981, including its provisions regarding the right of cancellation within 14 calendar days and subject to the exceptions provided by law, shall prevail and apply as relevant.

48. Mano Maritime Ltd. recommends that passengers purchase overseas travel insurance and ensure at the time of purchase that the insurance covers trip cancellation, luggage damage, and bodily injury.
49. Mano Maritime Ltd. shall not bear the costs of medical or other expenses, including evacuation and/or examinations and treatments at a local hospital, etc.
50. Mano Maritime Ltd. is not responsible for guests failing to arrive or arriving late for the cruise, whether for medical reasons or any other reason.
51. In any case of cancellation, the amount paid for the booking, less cancellation fees, will be refunded within 14 days from the date of receipt of the cancellation notice.
52. The operation of a cruise depends on the number of registrants.
53. Mano Maritime Ltd. or the shipowners have the exclusive right to cancel a cruise or cruises, or to change their route or the duration of stay at ports, due to operational, technical, and other considerations. Appropriate notice will be given to passengers once the cancellation/change becomes known. In the event of cruise cancellation, the customer will be refunded all amounts paid to Mano Maritime Ltd., without any additional payment beyond the amount paid by the passenger/customer. In the event of cruise cancellation due to an event external to the company’s operations, such as war, pandemic, etc., the amounts paid for the canceled cruise will remain available to the customer for a future cruise, or cancellation will be possible in accordance with the cruise cancellation policy, subject to cancellation fees.
54. In the event of cancellation or postponement of a cruise due to a security situation or other circumstances, the company will contact the customer to offer alternatives. If no response is received after three contact attempts, the booking amount will be retained as credit for future use, without derogating from the customer’s rights under law.

Methods for Submitting a Cancellation Notice:

• By email: service@mano.co.il
• By telephone: *8288
• At Mano Maritime offices: Haifa, 2 Pal-Yam St. | Tel Aviv, 74 HaYarkon St. | Ashdod, 11 HaOrgim St.
• On the company website: www.cruise.mano.co.il/cancelorder
• The cancellation notice must include full name, ID number, and booking number.

Dining Room and Food on Board:

55. The food, food products, and kitchens on board the ship are kosher-certified and supervised by Rabbi Yitzhak Dayan, Chief Rabbi of the Jewish Community of Thessaloniki.
56. Kosher food — glatt kosher — may be ordered for an additional fee of €19 per passenger per day, adult or child, for lunch and dinner.
57. Mano Maritime Ltd. endeavors to respond to passengers’ requests and provide food suited to their health condition, such as sugar-free, gluten-free, lactose-free, etc.; however, it does not undertake to do so. An absolute level of certainty regarding food suitability for the passenger’s health needs cannot be guaranteed, nor can it be guaranteed that the food will not contain traces of ingredients that the passenger is prohibited from consuming. Therefore, sole responsibility for this lies with the passenger.
58. Mano Maritime Ltd. does not undertake to reserve seats in the dining room.
59. Mano Maritime Ltd. does not undertake to assign passengers to a specific dining room on the ship.
60. At the “Bistro” restaurant, service is by waiter service and subject to payment. Seating at the restaurant requires advance reservation and is subject to availability.

Passport Deposit, Mano Card, and Payment on Board:

61. Passengers must deposit their passports upon boarding the ship. The passport will be returned to passengers before their return to Israel. The identification method on board and at destination ports is a magnetic “Mano Card” issued on board the ship. The Mano Card is also used for payment on board. Each booking must have at least one credit card, which will serve as a deposit for purchases on board. A passenger will not be allowed to board without a credit card.
62. The prices of services and products on board are in euros, except in duty-free shops and the casino.

General:

63. Mano Maritime Ltd. serves as the general agent for the cruise, the ship, and the shore excursions.
64. The passenger is responsible for ensuring that all details provided at the time of booking are correct, complete, and up to date.
65. For the comfort of all passengers on board, smoking is prohibited in all areas of the ship, including public areas, decks, passenger cabins, and suite balconies, except in designated and marked smoking areas on the open deck. The passenger undertakes to refrain from smoking in prohibited areas and to obey the instructions of the ship’s crew.
66. Passengers who smoke in prohibited areas will be charged a significant monetary fine and may also be exposed to legal and/or other measures that may be taken against them.
67. Supervision of children under the age of 18 during the cruise is the responsibility of their parents or adult companion, who are required to ensure the children’s safety and behavior on board.
68. The passenger is aware that the sale or serving of alcoholic beverages to a person under the age of 18 is prohibited, and that ship employees involved in the sale and serving of alcoholic beverages may request the passenger’s Mano Card in order to verify their age. Mano Maritime Ltd. warns that excessive consumption of alcoholic beverages is life-threatening and harmful to health.
69. Use of the ship’s slide is limited by age and height. The slide will operate according to schedules published in the daily program. It is forbidden to use the slide outside these times.
70. Mano Maritime Ltd. reserves the right to refuse a passenger’s boarding or to remove a passenger from the ship during the cruise, at the discretion of the captain and/or company management, in order to preserve the safety, well-being, and security of the other passengers and the ship’s crew. The company shall not be liable for any responsibility or related expenses resulting from failure to board and/or removal during the cruise.
71. It is forbidden to operate personal electrical appliances in cabins and throughout all areas of the ship.
72. The ship’s property must be protected.
73. Property items found in the ship’s areas and cabins will be kept for 60 days in the lost-and-found department.
74. Mano Maritime Ltd. reserves the right to take any lawful action to recover compensation for damage to or loss of equipment in passenger cabins or public areas.
75. Mano Maritime Ltd. reserves the right to close some public areas for private activity for certain periods of time.
76. There is no Shabbat elevator on the ship.
77. The place of jurisdiction for any dispute that may arise between the company and the consumer shall be solely the courts in Haifa.
78. Credit card charges are made in Israeli shekels only, according to the foreign currency exchange rate on the transaction date.
79. The prices displayed on the ship are in euros, and credit card charges will be made according to Bank Leumi’s high transfer and checks exchange rate, as updated on the day of cruise departure, meaning the first day of the cruise.
80. The company reserves the right to change these regulations from time to time at its sole discretion, with the current regulations appearing on the company website.
81. Accessibility:
    The ship “Crown Iris” is partially adapted for people with disabilities.
    Please note that there is a high step at the entrance to the bathrooms in all cabins on board.
    In addition, some areas of the ship, such as Deck 11, the water slide, swimming pool, jacuzzi, and other facilities, are not accessible to people with disabilities.
    Furthermore, at some destinations during the cruise, such as Mykonos, Nafplio, Kos, and Santorini, disembarkation ashore may be carried out by service boats operated by the local port.
    In such cases, some passengers with disabilities may not be able to disembark, in order to ensure their safety and the safety of the other passengers.
    We recommend checking in advance the suitability of the ship and travel conditions for your personal needs.
    It is clarified that the company bears no responsibility if passengers with disabilities are unable to participate in certain activities or disembark ashore due to these conditions.
82. Drugs and Other Illegal Substances:
    Any drug or other illegal substance, including but not limited to medical cannabis, is not permitted for use on board the ship and may not be consumed during a Mano Maritime vacation, including during transfer, inside terminals, on shore excursions, or at destinations. Drugs or illegal substances will be confiscated, and appropriate proceedings will be taken, which may include removal from the ship and involvement of the relevant authorities. In addition, foreign governments at ports of call may have strict laws regarding possession of drugs. Guests caught violating such laws may be arrested and prosecuted by foreign jurisdictions and may be denied reboarding the ship.
83. Denial of the Right to Future Cruises:
    Mano Maritime reserves the right to prevent passengers from participating in future cruises in the following cases:

1. Filing a lawsuit against the company — passengers who file a legal claim against Mano Maritime will lose their right to participate in future cruises, unless the claim is fully accepted by the court and a justified cause is determined.
2. Involvement in violence — passengers who were involved in incidents of physical or verbal violence toward the ship’s crew and/or the company, and/or other passengers, and/or any other person during the cruise and/or in any other interaction with the company and its representatives.
3. Breach of safety procedures — passengers who violate safety procedures established by the company or the ship’s crew, thereby endangering themselves or others.
4. Other inappropriate conduct — including conduct that harms public order or the safety of passengers and the ship’s crew.

84. A decision regarding denial of the right to sail will be made only by the management of Mano Maritime, after a thorough examination of the case.
85. The company reserves the right to update the list of cases leading to denial of the right to sail in the future, according to its needs and policy.
86. List of Items Prohibited from Being Brought on Board:
    In accordance with the company’s regulations and in order to ensure the safety of passengers and crew, handling fees apply to items prohibited from being brought on board. All items caught will be confiscated and discarded:

A prohibited item found in luggage before boarding the ship — handling fee of €250 per item.
A prohibited item discovered after boarding the ship — handling fee of €350 per item.

List of prohibited items:

• All types of drugs and illegal substances, including medical cannabis.
• Firearms, including rifles, hunting rifles, and pistols.
• Air guns, including paintball guns.
• Firecrackers or items resembling explosives.
• Knives of any kind, including concealed, folding, automatic, and locking knives.
• Items containing blades or knives, including blenders, mixers, shakers, and similar items.
• Spearguns.
• Stun guns, tear gas, clubs, brass knuckles.
• Electrical heating products, including products containing and/or that may contain heating elements, including irons, non-electric candles, hot plates and electric cooktops, hair curlers, kettles, portable clothes dryers, toasters, electric blankets, etc.
• Liquids, except cosmetic and personal care products.
• Splitters and extension cords.
• Professional walkie-talkies; personal walkie-talkies are permitted.
• Network equipment and routers.
• Drones of any kind.
• Compressed gas cylinders.
• Note: Security staff may confiscate additional items not appearing on the list if they are found to be dangerous, inappropriate, likely to pose a safety or security risk, interfere with the ship’s operation or systems, or harm the well-being of other passengers and crew.
• Any prohibited item caught will be discarded and will not be returned to its owner.