General Terms

General Terms for 2024 Cruise season

 

For the sake of simplicity, what is mentioned in the general terms is written in the masculine gender and in the singular, but also covers the feminine gender and the plural.

 

Mano Maritime Ltd.

Company number 511887697

 

The price includes:

 

•  Cruise in cabin with bathroom and shower.
•  Full board on the ship.
•  Entertainment and shows every evening Israeli crew.
•  The company reserves the right to change prices from time to time, without affecting a transaction already underway. It is therefore recommended to reserve and purchase tickets early.
•  There are no double sales or discounts.

 

Additions:

 

• Tips are not included in the price of the cruise and are at the discretion of the passenger. On cruises, it is customary to tip the hotel staff who serve you €5 per person per day.
• Mano Maritime Ltd. is not obliged to reserve a specific cabin. We ensure that the cabin the customer receives is of the same category as the one paid for. It is possible to reserve adjacent cabins or a specific part of the ship for €5 per night per cabin.
• There is a charge for visiting the clinic, seeing a doctor, and taking medication.
• The price list does not include shore excursions. We recommend vacationers to purchase shore excursions, but it is not mandatory.

  The organization of shore excursions depends on the number of people registered.

• Some of the shore excursions can only be booked on board.
  • Shore excursions can only be booked on the website or in the sales call center up to 2 business days before the departure of the cruise. After that, shore excursions can only be purchased during the cruise and without pre-booking. The above applies to all services that can be purchased in advance.
    • Reservations for shore excursions can be cancelled up to 48 hours prior to the cruise departure date without a cancellation fee.
    • Cancellations received by 20:00 on the day before the departure date will be subject to a cancellation fee of 50%.
    • Cancellations received after 20:00 and/or no-shows on the morning of the tour will be charged the full cancellation fee and no refund will be given.
    • There is no obligation for tours in a language other than Hebrew.
    • It is possible to cancel a booked shore excursion if the number of participants is too low or if the local tour operator at the port of destination is unable to operate the tour for operational reasons. In such cases, the customer will be refunded the amount paid for the tour and no more.
    • In exceptional cases, for reasons beyond the control of Mano Maritime Ltd, the itinerary of the shore excursion may have to be changed. In these cases, the company will change the shore excursions and refund the difference to the purchasers if the cost of the tour has been reduced.
    • Internet packages can be purchased on the ship at a variable price. The ship's internet package is a satellite internet provided by an external company, so there may be interruptions in reception. The surfing speed is not constant and depends on various external factors, such as availability and coverage, radar, warships, satellite location and/or various disturbances. The company accepts no responsibility for any direct or indirect damage caused by the surfing speed.

 

Rooms:

 

* For the 2024 cruise season, room reception will be available starting from 1:00 p.m.

 

Rooms occupied by 3 and 4 passengers:

 

• Reduced prices for a third and fourth passenger in a cabin.
• Beds for the third and fourth passengers in the cabin are upper bunk beds (except in the suites).
• Booking cruises for families with children under the age of two will be possible depending on the availability of specially adapted cabins for babies (Deluxe and suites only), and the limited number of passengers allotted to them.
• In most cabins, a double bed is essentially two separate beds put together.
• In all rooms there is a step at the entrance to the toilet and shower at a height of about 22 cm (except in the rooms for the disabled).

 

Rooms with window:

 

• On decks 7, 8 and 9 there are several rooms with partial or hidden views. The rates for these rooms have been reduced at the discretion of Mano Maritime Ltd and if such a room is ordered, no claims on the price of the room will be accepted.
• Rooms where the majority of the window does not obstruct the view are considered full view rooms.

 

Rooms for "single" and "twin sharing" passengers:

 

• A single-occupant cabin: a single passenger in a double room will pay for two cruise tickets.
• A passenger sharing a cabin: with the approval of Mano Maritime Ltd., a single passenger reserving a cruise may share a cabin with another passenger. If no passenger is found to share the cabin, the passenger will be offered a single-occupant cabin (as mentioned in the paragraph above). If the passenger does not wish to pay for a single-occupant cabin, Mano Maritime Ltd. has the right at any time before sailing to cancel the reservation, in which case the company will refund the customer in full at no extra cost beyond what the passenger/customer paid.

 

 

Schedules and embarkation:

 

• Due to border controls and checks, you are requested to arrive at the port on time which was mentioned during the reservation process and appears on the cruise ticket.
  • The port and embarkation times in Israel correspond to the times on the cruise ticket The timetables for the cruises in the Israeli ports and the various destination ports are fixed and known to all passengers in advance.
  • In In the ports of Mykonos, Samos and Kotor, passengers can be transferred from the ship to the port dock with the help of service boats (tender).
  • In the ports of Santorini and Patmos, service boats (tenders) take you from the ship to the port dock and vice versa. Disembarkation in the service boats can take an exceptionally long time. For this reason, disembarkation takes place in stages - according to the numbering of the decks, from top to bottom.
  • In ports where disembarkation takes place in service boats, the disembarkation of passengers with disabilities can be avoided, especially if the service boat is not designed for wheelchairs or scooters. Passengers with disabilities are obliged to inform the shipping company's representative in advance of the nature of their disability so that it can be checked whether they can disembark at the above-mentioned ports.
  • For the well-being of passengers and to maintain order during disembarkation in the various ports (including the port of Haifa), it is possible for passengers to disembark in certain time slots depending on the room category.
  • Sometimes the authorities of a particular port assign a berth to a ship that is relatively far from the port's exit gate. In such cases, it is necessary to walk to the gate or alternatively purchase a shuttle (feeder).
  • The ship will not wait for latecomers. Such a delay is the sole responsibility of the passenger. The decisive time in the timetables is the time at the destination.
  • Mano Maritime Ltd. is not responsible for the loss of or damage to luggage. Luggage transportation is a service, but it is not obligatory. Passengers who wish to transport their luggage do so at their own risk.
  • For safety reasons, it is forbidden to take liquids and beverages such as soft drinks and spirits of any kind on board.
  • In exceptional cases and for reasons beyond the control of Mano Maritime Ltd, partly due to force majeure, the company is forced during the voyage to change the itineraries and/or the ports, the function of the ship and/or the duration of the stay in the ports that were planned in advance. The shipping company will inform the passengers as soon as the change becomes known.
  • Before departure, passengers must check whether their passport is valid and whether there is an order against the passenger to delay departure from the country.
  • It is the responsibility of the holder of a foreign passport or Laissez-passer to find out whether an entry visa is required for the destination countries.
  • A passenger who does not meet the above conditions will not be allowed to travel and will not be entitled to a refund.

 

Cruise cancellation and cancellation fees:

 

• The charges for cancelling an order will be levied in accordance with the provisions of the Consumer Protection Law 1981 - 1981 and the Consumer Protection (Cancellation of Transactions) Regulations, 2010:

In every case of cancellation of an order, the customer shall be liable to pay a cancellation charge based on the date of receipt of the cancellation order at the premises of the Company and the date of purchase.

The date of cancellation will be calculated according to the date of receipt of the cancellation (by fax, post, telephone, or email at Mano Maritime Ltd. premises).

If the order is cancelled within 14 calendar days from the date of the transaction or from the date Mano Maritime Ltd. sent the information document (whichever is later) provided that there are at least 7 non-rest days remaining before the departure date, the cancellation fee is NIS 100 or 5% per passenger, whichever is less.

In the case of a distance selling transaction for a person with a disability, a senior citizen or a new immigrant - cancellation of an order within four months from the date of execution of the transaction, provided that the conclusion of the transaction involved a conversation between the merchant and the consumer (including a conversation via electronic communication) - a cancellation fee of NIS 100 or 5% per passenger, whichever is lower, will also be charged. The foregoing applies only in the event that the trader has made an appeal to the consumer (within the meaning of the law and the judgement) which necessarily involves an act and/or a deception and/or a prohibited influence on the consumer and this has led to the conclusion of the transaction between the parties.

 

In any other case:

 

•   Cancellation of an order more than 30 working days before departure 25% of the cost of the order.

•   Cancellation of an order from 30 to 19 working days before departure - 35% of the cost of the order.

•   Cancellation of an order between 18 and 8 working days before departure - 50% of the cost of the order.

•   Cancellation of an order within 7 working days before departure - a penalty of 100%.

•   If the passenger changes the date of the cruise and/or the passenger's name, the passenger will be charged a cancellation fee.

 

• Mano Maritime Ltd. company recommends that passengers purchase an insurance policy for travelers abroad and make sure that insurance covers a penalty for canceling a cruise and damage to baggage, as well as physical damage.
• Mano Maritime Ltd. company is not responsible for medical and other expenses (urgent evacuation, medical checks, medical assistance at local hospitals abroad, etc.).
• Mano Maritime Ltd. company is not responsible for the absence or delay of passengers on a cruise for medical or any other reason.
• In case of cancellation of the order, the amount paid by the client, minus the cancellation fee, will be returned to him within 14 business days from the date of receipt by the company on the notice of cancellation.
• The cruise depends on the number of participants registered on it.
• Mano Maritime Ltd. or ship owners have the exclusive right to cancel a cruise or cruise or change their route or length of stay in ports due to operational, technical, or other necessity. A message about the cancellation of the cruise will be transmitted to passengers immediately. In this case, the client will return all the money paid by him to the company " Mano Maritime Ltd. ", without additional compensation for the amount made by him.
• If the cancellation of the cruise occurs as a result of an

event that is an external factor concerning the company's act considering the canceled cruise, the client can use it to pay for a future cruise or receive a refund from the conditions companies about the cancellation of the cruise and taking into account the penalty for the cancellation.

 

Dining room and food on the ship:

 

• Food, food products, and the kitchens on the Crown Iris are kosher under the supervision of Rabbi Yitzhak Dayan, the Chief Rabbi of the Saloniki Jewish community.
• It is possible to order Glatt Kosher meals for an additional fee of €19 per passenger per day, adult or child (lunch and dinner).
• Mano Maritime Ltd. tries to meet passengers' requests and provide them with food suitable for their medical conditions (sugarless, gluten-free, lactose-free, etc.) but is not bound to do so. It is not possible to guarantee with absolute certainty that the food meets a passenger's health needs without fear that it might contain traces of ingredients that he may not consume. The passenger bears sole responsibility for this.
• Mano Maritime Ltd. is not allowed to reserve seats in the dining room.

 

Mano Card and payments on board:

 

• The means of identification and payment on the ship is the magnetic Mano Card, which will be issued on board. You are required to have at least one credit card for each reservation, which will serve as a deposit for orders on board. Passengers without a credit card will not be allowed to embark.
• The prices of products and services on board are in euros (except for duty-free shops and the casino).

 

General:

 

• Mano Maritime Ltd. serves as the general agent for cruises, ships, and onshore tours.
• For the sake of the general welfare of all passengers on board, smoking is prohibited on all parts of the ship, including the public spaces, desks, and passenger cabins, except for the designated and signposted smoking corners on the open deck. Passengers shall refrain from smoking in the prohibited areas and will listen to the instructions of the ship's crew.
• Supervision of children under the age of 18 during a cruise is the responsibility of the parents or accompanying adults, who are required to protect the safety of the children and their conduct on board.
• Passengers are aware that it is prohibited to sell or serve alcoholic beverages to a person under the age of 18, and that the ship's crew engaged in the sale and serving of alcoholic beverages have the right to demand the passenger's Mano Card to verify his age. Mano Maritime Ltd. warns that excessive consumption of alcoholic beverages jeopardizes life and is hazardous to health.
• Mano Maritime Ltd. reserves the right to refuse to embark a passenger to the ship or to disembark a passenger from the ship during the cruise, at the discretion of the captain and/or company management, to maintain the safety, health, and security of the other passengers on board and the ship's crew. The company will not be liable for or bear the costs concerning the non-embarking and/or disembarking of a passenger during a cruise.
• Passengers should protect ship property.
• Mano Maritime Ltd. reserves the right to take any legal action to prevent damage or loss of equipment in passenger cabins or public spaces.
• All travel agencies and passengers must notify Mano Maritime Ltd. of any physical handicap of a passenger if they are known before the reservation is made at the offices of Mano Maritime Ltd.
• The sole jurisdiction for any dispute that arises between the company and the consumer is the Haifa Court.
• Transactions are transmitted to NIS based on the currency exchange rate
• The images in Cruises Prospect and the company's website are for illustrative purposes only and are designed to be a representation of general orientation.

 

Drugs and other illegal substances:

 

• Any drug or other illegal substance, including, but not limited to, medical cannabis, is not permitted for use on board and may not be consumed during a cruise vacation, including during transfer, within terminals, onshore excursions, or at destination. Illegal drugs or substances will be confiscated and appropriate procedures will be taken which may include removal from the ship and intervention of the appropriate authorities. On top of that, foreign governments at ports of call may have strict laws regarding the possession of drugs. Guests caught violating these laws may be detained and prosecuted by foreign jurisdictions and may be denied re-boarding the ship.

 

• In the event of a controversial interpretation of this document in Hebrew or English, the Hebrew language version will be of decisive importance.