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Useful information

Have a cruise booked with us?

While you are counting the days for your cruise holidays, here are some useful information that you should know!

For international travel, what do I need to know about Visas?

Please contact the Embassy (Consular Services) of each country on your sailing itinerary or the visa service of your choice for specific visa requirements, information, forms and fees for your nationality.


Every guest should hold a passport valid for at least three months from the date of sailing. You can update your personal information about the passport in your account.

Family Legal Documents

Should the last names of the parent and minor child traveling with them differ, the parent is required to present the child's valid passport and visa (if required) and the child's government-issued birth certificate (original, a notarized copy, or a certified copy). The name of the parent(s) and the child must be linked through legal documentation.


Overseas travel insurance is very important. We advise every guest to purchase insurance for injury, luggage, and cancellation of the transaction, from an insurance company or health fund.

Arrival at the port

Check the departure time of your cruise. Due to border controls and checks, you are requested to arrive at the port on time which was mentioned during the reservation process and appears on the cruise ticket.

All sailings depart from Gate 5 at Haifa Port.

Passengers arriving by car: go to the port: 65 Ha’atzmaut Street, Haifa.

Passengers arriving by train: disembark at the Haifa Central Hashmona station. Timetables and additional information are available on the Israel Railways website.

Passengers arriving by bus: bus station (Metronit) – Line 1 or 2 from H.mifratz Central Bus Station or Hof Hacarmel Central Bus Station. Egged also has buses; timetables and additional information is available on the Israel public transport website.

Luggage weight

There is no luggage weight or quantity limit; don’t hold back on clothing.

Naturally, consider that all the suitcases that you will take will be kept in your cabin.


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Opening Hours:
Haifa Branch:
Sun - Thu: 8:00 - 17:00
Fri: 13:00 - 8:00
Tel-Aviv Branch:
Sun - Thu: 9:00 - 17:00
Fri: Closed